Privacy Policy
PRIVACY POLICY
Effective Date: 08/2025
This Privacy Policy explains how JUNK JET or its nominee (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Who We Are
JUNK JET
Registered Address: Chapel street, Newhaven, BN9 9PN
Telephone: 01273 030534
Email: booking@junkjet.co.uk
Website: https://www.junkjet.co.uk
JUNK JET provides licensed waste removal, clearance, and recycling services within , East Sussex and West Sussex.
2. Information We Collect
We may collect the following personal information when you contact us or book our services:
Name
Address and postcode
Telephone number and/or email address
Service details (e.g. type of clearance or collection)
Photos of waste (if sent voluntarily for quotation purposes)
We may also collect technical data (such as your IP address and browser type) through cookies and analytics tools.
3. How We Use Your Information
We use your personal data for:
Providing quotations and booking services
Communicating with you about your booking or enquiry
Sending invoices or receipts
Maintaining legal and accounting records
Improving our services and website experience
Sending E-Letters
We only process your data where it is necessary for a legitimate business purpose or required by law.
4. Data Sharing
We will never sell or rent your personal data.
We may share it only with:
Licensed waste facilities for disposal documentation
IT or hosting providers who help us manage our website
Law enforcement or regulators (where legally required)
All third parties are required to handle your information securely and only for authorised purposes.
5. Data Retention
We keep your data for as long as necessary to fulfil the service and comply with legal requirements (typically up to 6 years for accounting purposes).
6. Your Rights
Under UK GDPR, you have the right to:
Access a copy of the data we hold about you
Request correction of inaccurate information
Request deletion (“right to be forgotten”)
Restrict or object to certain processing
Withdraw consent (where processing is based on consent)
To exercise these rights, email us at booking@junkjet.co.uk.
7. Cookies
We use cookies to improve site performance and user experience.
You can manage or disable cookies in your browser settings at any time.
Full details are available in our [Cookie Policy].
8. Security
We use secure systems and encryption (HTTPS) to protect your personal data.
Despite this, no system is completely secure — we cannot guarantee absolute protection from cyber threats.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a new “Effective Date”.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is used, contact:
booking@junkjet.co.uk
TERMS & CONDITIONS OF SERVICE
Effective Date: 08/2025
These Terms & Conditions (“Terms”) apply to all services provided by JUNK JET or its nominee to its customers (“you”, “your”).
By booking a service or using our website, you agree to these Terms.
1. Our Services
JUNK JET provides waste removal, house clearance, builders’ waste, garden clearance, skip hire, and same-day rubbish collection using caged vans and HIAB lorries or providing skips.
All services are subject to availability and access conditions.
2. Quotations & Pricing
All quotes are based on the information you provide (e.g. photos, descriptions, access).
Prices are subject to change if the load size, weight, or type of waste differs from your initial description.
We reserve the right to charge for additional time/waiting time or disposal fees for extra waste.
VAT (if applicable) will be clearly stated on invoices.
3. Booking & Payment
Bookings can be made via phone, email, or online.
Payment is due on arrival and before completion unless otherwise agreed in writing.
We accept [debit/credit card, or bank transfer].
Non-payment may result in legal action or additional collection costs.
4. Cancellations - Payments and Refunds
When you make a booking with JUNK JET, we may require a deposit or full payment in advance to secure your collection date. This payment is treated as a non-refundable booking fee covering the administrative, scheduling, and operational costs of arranging your service. Once a booking has been confirmed and a payment or deposit has been received, no refunds will be issued, including in cases where the customer cancels or is unable to proceed with the service. The balance (if applicable) must be paid in full prior to waste collection, when our driver or operative attends the property. By providing payment or a deposit, you acknowledge and agree to these terms and waive any right to claim a refund or dispute charges once the booking is confirmed.
JUNK JET reserves the right to cancel or postpone services due to Driver's driving time restrictions, vehicle breakdowns, unsafe conditions, or extreme weather.
5. Waste Restrictions
We cannot remove:
Hazardous waste (e.g. asbestos, gas bottles, chemicals, medical waste)
Liquids, oils, or paint tins containing wet paint
Pressurised containers or flammable items
We reserve the right to refuse collection of any material deemed unsafe, illegal, or outside our licence conditions.
6. Access & Loading
You must ensure safe and reasonable access for our vehicles and staff.
Any additional costs or delays caused by restricted access, parking issues, or unprepared waste may be chargeable.
7. Liability
We take great care when operating on your property, but we are not liable for:
Pre-existing damage to property, fixtures, or driveways
Indirect or consequential loss arising from delays or service failure
Damage resulting from unfit or unsafe site conditions
Our total liability shall not exceed the total amount paid for the service in question.
8. Insurance & Licensing
JUNK JET holds:
Full public liability insurance
A valid Environment Agency Waste Carrier Licence
9. Complaints
We aim for 100% customer satisfaction.
If you have a complaint, please contact us at booking@junkjet.co.uk — we will acknowledge and resolve your issue within 14 working days.
10. Governing Law
These Terms & Conditions shall be governed by the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.